Terms of Service

Last updated: 15 August 2026

These terms apply to services provided by AI Mention. By using our website, submitting an enquiry, purchasing an audit, or subscribing to a monitoring service, you agree to these terms.

Services

AI Mention provides AI visibility checks, AI search visibility audits, monitoring, reports and advisory recommendations for businesses.

Plugins and integrations

AI Mention publishes free plugins and extensions for platforms such as WordPress and OpenCart, which you may install on sites you control. We expressly permit these plugins and extensions to periodically download and use the AI Mention crawler directory (a regularly updated list of known AI crawler user-agents and their published IP ranges) so they can identify AI crawlers on your own server. The directory is provided as data for use by our plugins and by you; no information about your site is sent to us in order to receive it.

Our plugins report data to your AI Mention account only after you connect a site, by creating an account or entering a collection key from within the plugin. They send verified AI-crawler visit records and, where enabled, referral visits; they do not send ordinary human page views, and raw visitor IP addresses are reduced to a non-reversible token on your own server before anything is sent. Your use of these plugins is governed by these terms and our Privacy Policy.

No guaranteed ranking or recommendation

We do not guarantee that any AI platform, search engine, directory, review platform or third-party service will rank, mention, recommend, display or continue displaying your business. AI search results can change without notice and are controlled by third parties.

Client responsibilities

You are responsible for providing accurate business information, reviewing our recommendations, and implementing any changes unless a separate implementation service has been agreed in writing.

Reports and recommendations

Our reports are based on the information, prompts, tools and results available at the time of review. They are provided for business decision-making and marketing guidance. They are not legal, financial or regulatory advice.

Payments

Payments are processed by Stripe. We do not store card details. Prices, payment terms and billing frequency will be shown before purchase or agreed in writing.

Subscriptions

Subscription services renew monthly unless cancelled. You can cancel by contacting hello@ai-mention.co.uk. Cancellation stops future billing but does not normally refund periods already paid for.

Acceptable Use

You must not use our services for unlawful, fraudulent, misleading, abusive, defamatory, or harmful activity.

You may use the service to analyse competitors or other publicly visible businesses for legitimate market research and comparison purposes. However, you must not use the service to impersonate others, submit knowingly false information, interfere with third parties, or make defamatory or misleading claims about businesses or individuals.

We reserve the right to suspend or refuse service where we reasonably believe the platform is being misused.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of opportunity, third-party platform changes, search engine changes, AI model behaviour, or business outcomes resulting from the use of our services.

Contact

Email: hello@ai-mention.co.uk